Frequently Asked Questions
our most common questions.
your questions Answered
Below is a list of the most frequently asked questions we get asked about out Heating and Plumbing services.
Installation questions
A standard boiler replacement of the same type of boiler should in most situations take one day. If you are looking to convert a boiler from a System/Conventional boiler to a Combi boiler it may take up to two days. These are general time frames depending on any other complications such as the need to replace all gas pipes, etc.
Yes. We will take away your old boiler.
If you are converting your System/Conventional boiler into a Combi boiler then we will remove your old hot water cylinder.
If you are converting your System/Conventional boiler into a Combi boiler then we will remove your old hot water cylinder.
Not too much, just clear the surrounding area around the boiler and hot water cylinder. The engineers will need access to those locations. Also it would be helpful to know where the Main fuse box is, and also where the gas and water mains control valves are.
No you won’t have to. You just need to have someone to let us in on the morning of the installation and also a set of spare keys as the engineers will need to go back to the van frequently at the beginning.
We expect most installations to be completed in one day, or at most two days. Unfortunately during the installation process you will not have access to hot water throughout. We try our very best to minimize disruptions.
Of course we will! Before the engineers leave, they will show you how to use your new boiler and thermostat. The topics generally covered will be about how to set the timers for both central heating and hot water. They will also show you how to fill the water pressure of the radiators to keep it running smoothly.
Payment Questions
We accept all major forms of credit cards and debit cards, and also direct bank transfers.
We charge a fixed £500 upfront as deposit to lock in an installation date. Once the installation is completed, you will pay off the remaining balance immediately.
Yes we do, just let us know at the time of ordering.
Thermostat Questions
A smart thermostat generally refers to a thermostat that is connected to the internet (via WIFI). The thermostat can be controlled from a controller or directly from your phone. Smart thermostats such as Nest can even detect when you are not at home and automatically turn off your central heating system, saving you money in the long run.
Yes, the thermostat communicates with the boiler via wireless. It will require a connection to a power socket.
You may either wall hang your smart thermostat, which the engineers will do for you, or purchase a stand so that you can put it on top of a flat surface such as a desk or shelf.
Yes, your smart thermostat will be covered by the manufacturer’s warranty, which in general should be 2 years from installation.
Having troubles with your heating?
The first step is to get in touch.
Contact us today to discuss your query, your boiler or heating problems and we can give you a quote to fix the issues for you. We have dealt with just about every boiler problem imaginable so should have a good idea on cost and timescales.
